Treating Customers Fairly

Our commitment to you

Our Philosophy

At InvestGamble, treating customers fairly (TCF) is at the core of everything we do. We believe that providing an excellent service means being honest, transparent, and putting our users' interests first. This policy outlines our commitment to ensuring that all users receive fair treatment throughout their interaction with our platform.

Principle 1

Fair Culture

We foster a culture where treating customers fairly is central to our operations. Every team member understands their role in delivering fair outcomes for our users.

Principle 2

Designed for Users

Our services are designed with user needs in mind. We consider the target audience and ensure our platform is suitable for the users we serve.

Principle 3

Clear Information

We provide clear, fair, and not misleading information before, during, and after using our service. Users receive all information needed to make informed decisions.

Principle 4

Suitable Advice

We are transparent that we do NOT provide investment advice. Our random selections are for entertainment only, and we clearly communicate this limitation.

Principle 5

Expected Performance

Our platform performs as users are led to expect. We deliver on our promises and maintain the functionality and features we advertise.

Principle 6

No Barriers

Users do not face unreasonable post-service barriers. Our complaints process is accessible and we respond promptly to all concerns.

Our Commitments to You

Transparency

We are committed to being completely transparent about what InvestGamble is and what it isn't. We clearly state that:

  • We are an entertainment and educational platform
  • We do not provide financial advice
  • Our random selections are not investment recommendations
  • The IG Index is a simulated portfolio with no real money
  • Price data may be delayed or inaccurate

Accessibility

We strive to make our platform accessible to all users:

  • Our service is free to use with no hidden fees
  • We design our interface to be user-friendly and intuitive
  • We provide clear explanations of all features
  • Our support team is available to assist with any questions

Privacy

We respect your privacy and handle your data responsibly:

  • We collect only the minimum data necessary
  • We do not sell your personal information
  • We provide clear information about our data practices
  • You have control over your data through our privacy settings

Support

We are committed to providing excellent support:

  • We respond to all inquiries within 24-48 hours
  • We take all complaints seriously and investigate thoroughly
  • We provide clear channels for feedback and concerns
  • We continuously improve based on user feedback

Vulnerable Users

We recognize that some users may be more vulnerable than others. We take extra care to:

  • Clearly communicate that this is an entertainment platform
  • Emphasize the risks associated with actual investing
  • Encourage users to seek professional financial advice
  • Provide prominent warnings about investment risks
  • Never encourage or promote excessive risk-taking
  • Maintain clear disclaimers throughout our platform

Responsible Use

While we provide an entertaining way to discover investment ideas, we encourage responsible use of our platform:

  • Use the platform for entertainment and education, not as financial advice
  • Always conduct your own research before making investment decisions
  • Consider consulting a qualified financial advisor
  • Never invest more than you can afford to lose
  • Understand the risks associated with each asset class

Monitoring and Improvement

We continuously monitor our TCF compliance and seek to improve:

  • Regular review of user feedback and complaints
  • Periodic assessment of our policies and procedures
  • Updates to our platform based on user needs
  • Training and awareness for all team members
  • Transparent reporting on our TCF outcomes

How to Raise Concerns

If you believe we have not treated you fairly, or if you have any concerns about our service, please contact us:

InvestGamble

Email: info@investgamble.com

Website: investgamble.com

For formal complaints, please refer to our Complaints Procedure.